FAQs


SHIPPING & RETURNS

How much is P&P?

UK customers will receive free shipping on orders over £25.00.   For orders under £25.00 P&P will cost £2.95.  We also offer Royal Mail guaranteed next day delivery for £6.50 and UPS next day delivery for £8.50.    For Europe, USA and Rest of World we offer shipping at £5.95.

Do you offer International Shipping?

We offer a flat-rate of £5.95.  Orders can take 3-10 working days to arrive.  Please note that we are not responsible for customs & duties.

How long will it take for my order to arrive?

1st Class Royal Mail should arrive within 1-3 days.  We offer Royal Mail next day delivery and UPS.  Orders to Europe should take 3-8 working days.   Orders to USA and rest of the World, please allow 5-10 working days.

RETURNS

How do I return an item?

We accept returns on hair accessoires sent back in the same conditions as received, with original packaging.  Please send back to us within 28 days of purchase.  Please keep proof of postage just in case your package goes missing in the post.

As soon as we receive your package, we will email to let you know we have received it and arrange for a refund using your card or Paypal account used to make the purchase.    Please allow a couple of days for your refund to process.

EXCHANGES & REFUNDS

My hair accessory isn't right for my hair, can I exchange it?

Of course you can!!!  we ask that you email within 14 days of receiving your order and return the hair accessory to us within 28 days in its original condition & packaging.   You can either then exchange for another item or we can arrange for a refund.

What happens if my hair accessory is faulty

Please get in touch and we will send out a replacement immediately, provided you let us know within 6 months of purchase date.